We offer a wide range of wood products, including sheet materials such as Plywood, OSB, MDF, and chipboard, as well as all types of Carcassing Timber, including CLS and C24. We also have a large selection of Skirting, Architrave, and other Mouldings in various profiles. Our products are sourced from trusted and sustainable suppliers, ensuring high-quality and durable wood products.
What are the delivery options for your products?
We offer a range of delivery options for our products, including standard delivery, express delivery, and next-day delivery. We also offer free delivery on orders over a certain amount, which varies depending on your location. Our delivery times and costs are transparent and clearly stated on our website, and we aim to deliver your order in a timely and efficient manner.
How do I place an order online?
You can place an order online by visiting our website and selecting the products you wish to purchase. Once you have added them to your cart, simply follow the checkout process to complete your order. Our website is user-friendly and secure, and we accept a variety of payment methods for your convenience.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, PayPal, and bank transfer. Our payment methods are secure and reliable, ensuring a hassle-free transaction for you.
What is your return policy?
If you are not satisfied with your purchase, you can return it to us within 14 days for a full refund. The product must be in its original condition and packaging. Please see our website for more details on our returns policy and procedure.
Can I get a sample of the wood before I buy it?
Yes, we offer samples of our products for a small fee. Samples can be ordered through our website or by contacting our friendly staff. Samples are a great way to ensure the product is right for your project before making a larger purchase.
How do I know what size and quantity of wood to order?
Our website provides detailed information on each product, including size and quantity options. If you need further assistance, please contact our friendly and knowledgeable staff who will be happy to help. They can assist you in determining the appropriate size and quantity based on your specific project needs.
Do you offer custom cutting or machining services?
Yes, we offer custom cutting and machining services to meet your specific needs. We have a state-of-the-art cutting and machining facility in our timber yard, and our skilled staff can provide precise and accurate cuts and machining to your specifications. Please contact us for more information and pricing.
What are your opening hours?
Our opening hours are Monday to Friday from 7:30am to 5:00pm, and Saturday from 8:00am to 12:00pm. We are closed on Sundays and bank holidays. Our timber yard and showroom are open during these hours, and our staff are available to assist you with any questions or needs you may have.
Do you offer any discounts or promotions?
Yes, we offer regular discounts and promotions on our products. Please check our website or follow us on social media for updates on current promotions and discounts. We also offer bulk discounts for larger orders.
How do I track my order once it has been shipped?
Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment. This will allow you to follow your order from our timber yard to your delivery address, ensuring a smooth and reliable delivery process.
Do you have a showroom or display area where customers can view your products?
Yes, we have a large showroom and display area at our timber yard in Braintree, Essex. Here, you can view and handle our products and speak to our knowledgeable staff about any questions or needs you may have. We welcome all customers to come and visit us and see our products in person.
How do you ensure the sustainability of your wood products?
We take sustainability seriously and only source our wood products from trusted suppliers who follow responsible and sustainable forestry practices. We are also certified by the Forest Stewardship Council (FSC) and the Programme for the Endorsement of Forest Certification (PEFC), ensuring that our products are sustainably sourced and environmentally friendly.
Can you help me choose the right wood product for my project?
Absolutely! Our staff are highly trained and knowledgeable about our products and can help you choose the right wood product for your project. We can offer advice on the type of wood, size, and quantity needed for your project, ensuring that you get the right product for your needs.
How long have you been in business?
We have been in business for over 20 years, serving customers in Essex and beyond. We are proud to have established ourselves as a leading supplier of high-quality wood products, and we are committed to providing excellent customer service and competitive prices.
